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Law of the People's Republic of China on Protection of Consumer Rights and Interests
From: www.saic.gov.cn
(Adopted at the Fourth Meeting of the Standing Committtee of the Eighth National People's Congress on October 31, 1993, and shall enter into force as of January 1, 1994.)
Contents
Chapter I General Provisions
Chapter II Rights of Consumers
Chapter III Obligations of Business Operators
Chapter IV Protection of the Legitimate Rights and Interests of Consumers by the State
Chapter V Consumer Organizations
Chapter VI Settlement of Disputes
Chapter VII Legal Responsibility
Chapter VIII Supplementary Provisions
Chapter I General Provisions
Article 1
The present Law is formulated for the protection of the legitimate rights and interests of
consumers, maintenance of the socio-economic order and promotion of the healthy development of
socialist market economy.
Article 2
The rights and interests of consumers in purchasing and using commodities or receiving
services for daily consumption shall be under the protection of the present Law, or under the
protection of other relevant laws and regulations in absence of stipulations in this Law.
Article 3
Business operators shall, in their supply of commodities produced and sold by them or
services to consumers, abide by the present Law, or abide by other relevant laws and regulations
in absence of stipulations in the present law.
Article 4
In transactions between business operators and consumers a principle of voluntariness,
equality, fairness, honesty and credibility shall be followed.
Article 5
The State shall protect the legitimate rights and interests of consumers from infringement.
The State shall adopt measures to safeguard consumers' exercise of their rights in accordance
with the law and to maintain the legitimate rights and interests of consumers.
Article 6
It is the common responsibility of the whole society to protect the legitimate rights and
interests of consumers.
The State shall encourage and support all organizations and individuals to exercise social
supervision over acts infringing upon consumer rights and interests.
Mass media shall conduct propaganda defending the legitimate rights and interests of
consumers and, through public opinion, exercise supervision over acts infringing upon the
legitimate rights and interests of consumers.
